LetterAssist Accessibility Statement

Using this website

LetterAssist support the inclusive use of our website. We have aimed to make it accessible and have developed it so you can:

• zoom in up to 200% without the format of the website being compromised

• zoom in up to 400% without the text spilling off the screen

• navigate most of the website using a keyboard or speech recognition software

• listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and the exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

1. Our demo video does not have an audio described track for the video content. However, we have provided a video description that should be accessible to screen readers. The partially fails This partially fails WCAG 2.2 Success Criterion 1.2.5 (Audio Description - Prerecorded) at Level AA, which requires synchronized audio descriptions for key visual information.

We’ve also made the website text as simple as possible to understand.

What to do if you can’t access parts of this website

Email support@letterassist.ai if you need information on this website in a different format like accessible PDF, large print or audio recording. Please tell us the format you need. If you use assistive technology please tell us what this is.

We will consider your request and respond as soon as we can.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements, contact: support@letterassist.ai

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).

Preparation of this accessibility statement

This statement was prepared on 17 March 2025. At the same time, it was tested and reviewed against the WCAG 2.2 AA standards set by the UK Government for small organisations. We have undertaken the basic accessibility checks detailed on the government’s testing page and have made every effort to ensure our website is accessible to all.